Healthcare - National payer
Member experience platform serving 22M lives.
Consolidated 36 legacy portals into one digital front door; 4.7-star app store rating; 200K calls/month diverted.
Run / Enterprise applications
Enterprise applications that release like products, not projects.
We run and modernise the platforms that move finance, supply chain, loyalty, claims, employee services, and customer journeys. Our focus is not just system uptime; it is clean releases, usable workflows, and a support model that improves the application estate rather than freezing it.
What this service category is built to do.
Most large enterprises now depend on a blend of packaged platforms and custom workflows. The failure mode is familiar: every application team optimises locally while change risk, backlog, and support debt accumulate globally.
We organise around products and business journeys, joining application operations with release engineering, observability, and service experience so every platform can evolve without destabilising the business around it.
Talk to a Run partnerThe run model blends application support, release automation, product ownership, and integration observability around the journeys the business actually cares about.
Outcomes we manage to
The run metrics clients hold us to.
14K+
SAP, Oracle, Salesforce, ServiceNow, and Workday specialists
31%
faster release cadence after operating-model reset
96%
change success rate on governed enterprise releases
22%
reduction in support backlog age
Core capabilities
The workstreams inside the run model.
Capability 01
ERP and finance operations
Core finance, procurement, planning, and supply-chain platforms supported with release discipline and business continuity controls.
Capability 02
Customer and commerce platforms
CRM, service, loyalty, and commerce journeys run with integrated telemetry and product-aligned support squads.
Capability 03
Employee and workflow systems
HR, case management, and operational workflow platforms that need both reliability and fast policy change.
Capability 04
Integration and release engineering
API, middleware, data, and test automation capabilities that keep the estate coherent as platforms evolve.
How we operate
A disciplined rhythm from stabilisation to continuous improvement.
Phase 01
Product-aligned squads
Support, engineering, and business owners share one backlog and one release view for each major journey.
Phase 02
Continuous verification
Regression packs, synthetic tests, and rollout guardrails catch business-impacting change before users do.
Phase 03
Value and license discipline
Application run is tied to adoption, backlog health, and platform economics rather than ticket closure alone.
Where it shows up
See all case studies
Case studies that map to this service.
Travel - Global airline
Loyalty platform unified across 9 sub-brands.
Single member view across the group; +24% repeat booking; +$310M incremental revenue in year one.